FAYE TOOGOOD TERMS AND CONDITIONS

Payment

Payment can be made via BACs transfer or Cheque (payable to Studio Toogood Ltd)

Receipt of Order Confirmation

You will receive an order confirmation email once you have placed an order and payment has been made.

Prices

Prices are either on the website or through enquiry. We reserve the right to alter prices at any time. It may be necessary to change prices either up or down, from time to time, including any alterations to the rate of VAT. Any price changes will be confirmed to you at the time of ordering.

Portrayal of products

While every effort has been made to portray items accurately, slight variations may occur. All measurements quoted are approximate and the reproduction of colours and finishes is as accurate as photographic and publishing processes will allow. Please note there may be variations in colours dependant on the calibration and settings of individual screens.

Copyright

All rights, including copyright, for the website are owned by or licensed to Studio Toogood Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Studio Toogood Ltd.

Availability

All items are subject to availability. We will inform you as soon as possible of an approximate lead time. Delivery times vary depending on the product and we always endeavour to deliver to .an agreed date. Please note, our delivery date is an estimate, we cannot unfortunately accept liability if the product is unavailable due to unforeseen circumstances. We do promise to keep you up to date.If your items have different expected delivery dates we will despatch the order when every item is in stock.

Delivery of Goods

When signing for delivery of goods from a courier, please either check the item with courier, or sign ‘unchecked’. Studio Toogood will not be held responsible for goods damaged during transport, if they are signed for at destination. No Claim regarding damage, shortage or defect will be considered unless reported within 24 hours from receipt of goods.

Assembly

Some products may need assembling upon arrival. Full instructions will be supplied on delivery, including cleaning and care advice.

Cancellations

The majority of our products are made to order and so in the event that having placed an order you wish to cancel it, we will unfortunately have to charge a cancellation fee of 50% of the value of the order plus any other delivery or collection fee incurred, unless notification is given within 24 hours of ordering. Please contact the product team at info@fayetoogood.com or ring us on +44 (0)7875 525 148.

Faulty/Damaged products

If any of your products have a manufacturing defect or are damaged please contact info@fayetoogood.com or +44 (0)7875 525 148 within 7 days of receipt of goods with proof of the manufacturing defect or damage. We will arrange collection and replace the faulty product free of charge. We will not refund products that have been damaged due to wear and tear.

Warranty

We offer a one year warranty on all Faye Toogood products.

Returns and Exchanges

If you are unhappy with a Batch product for any reason, please send it back to us within 14 days of receiving it, in the original packaging and in perfect condition, and we will arrange a refund or exchange. Postage, packaging and Insurance incurred in the returns process cannot be refunded. This does not affect your statutory rights. When returning a product, please contact the Product team at info@fayetoogood.com or +44 (0)7875 525 148. You will be responsible for the cost of returning the goods to us, and will remain responsible for any and all returned goods until they reach our Studio. Please note that Unlimited and Edition items can only be returned or exchanged if faulty.

We strongly advise that a proof of postage certificate should be obtained when returning any part of you order. Returns and exchanges will be dealt with as soon as possible after arrival, and credit notes can be used against your next order. When exchanging a product, if the item is worth less than the original product we will offer a credit note for the difference, which is valid for 3 months. Our returns address is: Studio Toogood Ltd, 1 Baldwin Terrace, London, N1 7RU

Liability disclaimer

Studio Toogood’s total liability for any claim howsoever shall not exceed the price of the goods supplied by Studio Toogood to the customer. Studio Toogood shall not be liable for any consequential loss whether this arises from a breach of duty in contract or in any other way, save where such liability is imposed upon Studio Toogood by statute. Studiio Toogood cannot accept any liability for a failure to comply with instructions specifically stated on the Website. Studio Toogood does not limit in any way our liability for death or personal injury caused by our negligence or willful misconduct. By law, you also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. Goods are provided to you on approval and legal title to the goods will not pass to you until fourteen [14] days after delivery. Your statutory rights are not affected by this statement. Studio Toogood endeavours to check the accuracy of the information on this site. However, Studio Toogood does not warrant that such information will be error free and the user acknowledges that information, products and services published on this web site may include inaccuracies and typological errors. If the goods do not on receipt by you substantially meet the description on this web site you are entitled to reject the goods and return them to us.